E-Learning - FAQ


Here are answers to the most frequently asked questions:

  • Do I need to install something on my computer/tablet?

No. Microsoft Teams works online. There is a desktop version that you can install but you do not have to.

  • How do we do if we have one computer to share and our child(ren) can’t be connected at the scheduled time?

Teachers will record their e-class so if your child(ren) miss it they can replay the class later.

  • When can I/my child(ren) can ask questions to the teacher?

Teachers will have e-office hours throughout their day when students are expected to work on their own but can connect with the teacher if a question arise.

  • Who do I ask if my chil(ren) has/have trouble with his/her/their work or questions about it?

Please first ask your teacher and don’t forget they have e-office hours in their schedule specifically to answer your questions about the work they sent. You can also contact Barbara or Marco.

  • Who do I ask for help in case of technical issues?

Please first, refer to the tutorials. If you don’t find your answer, e-mail elearning@fisw.org.